Privacy Policy – How 77fd Protects Your Data

1. Introduction

This Privacy Policy ("Policy") describes how 77fd ("the Platform", "we", "us", "our") collects, uses, stores and protects personal information belonging to users ("you", "your") of the 77fd website and mobile application. It applies to all players registered on the platform, including those accessing the service from Pakistan.

By creating a 77fd account, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described here. If you do not agree, please do not register or continue using the platform.

This Policy is designed to give you a clear and honest picture of our data practices. We have tried to write it in straightforward English rather than in language that obscures what is actually happening with your information. If anything here is unclear, please reach out to our support team before proceeding.

2. What We Collect

The table below summarises the categories of personal data 77fd may collect from you during registration, use of the platform and interactions with our support team.

3. How We Collect Data

77fd collects your personal information through several channels depending on how you interact with the platform:

3.1 Direct Collection

When you register an account, make a deposit, request a withdrawal, contact support or update your profile, you provide information to us directly. This is the primary source of your identity and contact data.

3.2 Automated Collection

When you visit the 77fd website or use the app, we automatically collect certain technical data such as your IP address, device identifiers, browser type and session activity. This is collected through cookies, server logs and similar technologies described in Section 7.

3.3 Payment Partners

When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, our payment processing partners share transaction reference data with us to confirm the transaction. We do not receive or store your full JazzCash or Easypaisa PIN or banking passwords — those remain entirely with the respective service.

3.4 Third-Party Verification

In some cases, particularly for higher withdrawal thresholds, we may use third-party identity verification services to confirm that the details you have provided are accurate. These services return only a verified/not verified result along with any documents you submit for the purpose.

4. How We Use Your Data

We use your personal data only for the purposes set out below. We do not use your data for purposes that are unrelated to running the 77fd platform and serving you as a player.

• Account management: Creating and maintaining your 77fd account, verifying your identity and keeping your details up to date.
• Transaction processing: Executing PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card.
• Platform improvement: Analysing usage patterns to fix bugs, improve performance, and develop new features that Pakistan players actually want.
• Security and fraud prevention: Detecting suspicious login attempts, identifying potentially fraudulent transactions and protecting all players on the platform.
• Responsible gaming: Monitoring betting patterns to identify signs of problematic play and applying tools like deposit limits or session reminders where appropriate.
• Customer support: Responding to your queries, resolving disputes and maintaining records of communications for quality assurance.
• Legal compliance: Meeting record-keeping obligations and cooperating with lawful requests from relevant authorities where required.
• Platform communications: Sending you account notifications, security alerts and, where you have opted in, information about promotions relevant to your activity on 77fd.

5. Payment Data and PKR Transactions

All transactions on 77fd are denominated in PKR. When you make a deposit or request a withdrawal, certain payment-related data is processed to complete the transaction. Here is how we handle it:

5.1 What We Store

We store the account name, transaction reference number, amount and timestamp associated with each deposit and withdrawal. This is the minimum needed to reconcile your balance, handle disputes and maintain proper financial records.

5.2 What We Do Not Store

We do not store your JazzCash or Easypaisa PIN, your internet banking password, your full card number or any other authentication credentials belonging to your payment account. These are handled entirely by the respective payment gateway and are never transmitted to 77fd servers.

5.3 Name Matching

To prevent fraud and unauthorised transfers, we verify that the name on your payment account matches the name on your 77fd account. This verification is conducted at the time of your first withdrawal and may be repeated if your payment method changes.

6. Sharing Your Data

77fd does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Payment Processors

Your name and transaction details are shared with JazzCash, Easypaisa, Raast and banking partners solely to process your PKR deposits and withdrawals. These partners have their own privacy policies governing how they handle your data within their systems.

6.2 Identity Verification Services

Where identity verification is required, we share the relevant documents and personal details with our verification partner for the sole purpose of confirming your identity. This data is not used by the verification partner for any other purpose.

6.3 Fraud Prevention and Security

We may share technical data — such as IP addresses and device fingerprints — with fraud detection services to identify suspicious patterns that could affect the security of your account or the platform as a whole.

6.4 Legal Requirements

We may disclose your personal data if required to do so by a valid legal order, court direction or other lawful authority. In such cases we will disclose only what is specifically required and will, where legally permitted, notify you of the disclosure.

6.5 Business Transfers

In the event that 77fd or a part of its business is sold, merged or restructured, your personal data may form part of the transferred assets. You will be notified of any such transfer and the identity of the new data controller before any change takes effect.

7. Cookies and Tracking

77fd uses cookies and similar technologies on the website and in the app. A cookie is a small text file stored on your device when you visit a website. We use cookies for the following purposes:

• Essential cookies: Required for the platform to function — keeping you logged in during a session, remembering your language preference and maintaining your bet slip between pages.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the experience. These cookies collect aggregated, anonymised data about page visits and session duration.
• Security cookies: Used to detect suspicious activity such as repeated failed login attempts from different locations, helping us protect your account.
• Preference cookies: Remember your settings — such as odds format or preferred sports — so you do not have to reconfigure them every visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some parts of the platform from working correctly. Analytics and preference cookies can be disabled without affecting core functionality.

8. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to meet our record-keeping obligations, handle any outstanding disputes and comply with applicable requirements.

Specifically:

• Account and identity data is retained for the lifetime of your account plus a period of five years after closure.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support communications are retained for two years unless they relate to an unresolved dispute.
• Technical and usage data in aggregate anonymised form may be retained indefinitely for platform improvement purposes.

Once the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Security Measures

Protecting your data is something we take seriously at 77fd. We have put the following security measures in place to reduce the risk of unauthorised access, loss or misuse of your personal information:

• All data transmitted between your device and 77fd servers is encrypted using TLS (Transport Layer Security).
• Account passwords are hashed and never stored in plain text.
• Access to personal data within the 77fd team is restricted on a need-to-know basis; support staff see only what they need to resolve your query.
• Our payment integrations with JazzCash, Easypaisa and banking partners use tokenised transaction references, meaning your full payment credentials are never stored on 77fd infrastructure.
• We conduct regular internal reviews of access controls and data handling procedures.

While we take every reasonable precaution, no system connected to the internet is completely immune to risk. We encourage you to use a strong, unique password for your 77fd account and to enable any additional security options available in your account settings.

10. Your Privacy Rights

As a 77fd player you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat or email.

11. Minors

77fd is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on 77fd using false information, please contact our support team immediately. We will investigate and, where confirmed, close the account and delete the associated data promptly.

During registration, users are required to confirm that they are 18 years of age or older. We also conduct periodic age verification checks, particularly at the time of first withdrawal. If a player is found to be underage, the account will be closed, all activity will be voided and the matter may be escalated in accordance with our responsible gaming obligations.

12. Changes to This Policy

77fd may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make changes, the revised Policy will be published on this page with an updated "Last updated" date at the top.

For material changes — those that significantly affect how we use your data or your rights — we will attempt to notify you via your registered email address or through an in-platform notification before the changes take effect. Your continued use of the 77fd platform after the updated Policy has been posted constitutes your acceptance of the changes.

We recommend checking this page periodically so you are always aware of the current terms governing your data. If you disagree with any update, you are entitled to close your account as described in the Terms and Conditions.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 77fd handles your personal data, please get in touch with us through any of the following channels:

• Live Chat: Available 24/7 from the website or the 77fd mobile app — the fastest way to get a response.
• Email: [email protected] (plain text display — not a clickable link)
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments and data.

We aim to acknowledge all data-related requests within 48 hours and to resolve them fully within a reasonable timeframe. Our support team includes agents familiar with the needs of Pakistan players and available during both standard business hours and peak cricket and PSL match times.